Hello, Mr. Priyashan Vimukthi, Thank you for your review. We value and respect the facts. Both Alibaba and FedEx have confirmed that you received the grow kit fixture. Additionally, you initiated two disputes between July 16, 2024, and August 7, 2024, both requesting a full refund without the return of goods. Based on the evidence provided by both parties, Alibaba determined that no refund is necessary. It has come to our attention that you have insulted and threatened our sales representative, Leo, on multiple occasions. We want to emphasize that we respect the facts. We hope you enjoy using your grow kits. As your plants sprout and grow, we hope they bring you comfort and that your heart will also mature over time. Should you encounter any after-sales issues, please don’t hesitate to reach out. We are always here to help. Regards